asking for advice

One of the things I do on my discourse blog is talk about the nature of binaries and how they erase a lot of grey areas. And recently, I was talking about how it's possible for cis people to be dysphoric, and how cis people can benefit from having access to the narrative around dysphoria.
And I got this message, in the form of a submission.
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this person reads as trans to me, and yet? they never would have come forward if I hadn't talked about cis dysphoria. and I can't justify labeling them as something they don't identify as, but at the same time I don't know how to weigh that out against their distress and the possible comfort they would find in a *trans label.
I don't know what I'm doing, basically, and I'd like to know what y'all think.